Refund & Cancellation Policy

1. Transparency in Educational Licensing

At School Center, we believe educational technology contracts must be transparent, equitable, and free of hidden termination traps. This Refund & Cancellation Policy outlines our commitments regarding trial packages, subscription renewals, institutional plan modifications, and license terminations.

2. 14-Day Free Institutional Evaluation Period

Every new educational institution is entitled to evaluate the complete School Center Cloud Suite with a 14-Day Zero-Obligation Free Trial. During this trial period:

• Schools enjoy full access to all administrative modules, student portals, and mobile app features.
• No credit card or upfront deposit is required to activate the evaluation sandbox.
• If you determine School Center does not meet your institution’s requirements, your trial automatically expires without any charge or billing obligation.

3. Subscription Billing & Payment Schedules

Following trial completion, institutions may select from Monthly, Quarterly, or Annual subscription billing plans. Subscription fees are billed in advance based on the enrolled student count and enabled feature sets.

4. Cancellation Terms & Advance Notice

An institution may elect to terminate its cloud subscription at the conclusion of its current billing cycle by providing written notice through the administrative portal or via email to info@collibetindia.in:

• Monthly Subscription Plans: Written notice of cancellation must be submitted at least 7 calendar days prior to the next scheduled monthly billing date.
• Annual Institutional Contracts: Cancellation notices must be received at least 30 calendar days prior to the annual renewal date.

5. Refund Eligibility Criteria

Refunds are processed in the following qualifying circumstances:

• Billing Discrepancies or Overcharges: In the rare event of duplicate processing, technical billing calculation errors, or fee misallocations, a 100% refund of the overbilled amount will be credited within 5 to 7 business days to the original payment method.
• Critical Service Level Default: If School Center fails to maintain our guaranteed 99.98% cloud SLA for two consecutive calendar months and the failure is directly attributable to platform infrastructure, the subscriber may terminate the contract and request a prorated refund for unconsumed prepaid months.
• 7-Day Post-Initial Annual Purchase Window: For newly subscribed annual plans, if you request cancellation within 7 calendar days of your initial payment, we will refund your annual payment less a standard 10% setup and data migration fee.

6. Non-Refundable Items

The following services involve dedicated engineering labor and third-party telecom costs and are non-refundable once delivered:

• Custom on-premise hardware integrations (e.g., RFID turnstiles, biometric scanners).
• Pre-purchased SMS gateway units and WhatsApp business API credits consumed by the school.
• Custom software engineering adaptations and bespoke third-party API connector development.

7. Data Export Grace Period & Offboarding

Upon cancellation, your administrative access remains fully functional through the end of the paid billing period. Following cancellation:

8. Requesting a Refund or Plan Adjustment

To submit a refund inquiry or discuss contract adjustments with your dedicated educational account executive, please contact: